Delivery forms and time
Delivery
Delivery time:
The orders are usually delivered within 24-48 hours of posting the payment on our bank account. We do our best to ship all the products as soon as possible, taking care of their safety during the transportation.Delivery costs:
The delivery costs depend on the selected delivery method and the order value. Specific rates are shown at the checkout. We offer free delivery of orders from a specific value.Delivery methods:
We cooperate with reputed delivering companies, which enables a fast and safe shipment of ordered goods. For the customers’ convenience, the option of delivery to a Paczkomat® by InPost is available – this makes it possible to pick up the shipment at the customer’s convenience.Information about shipment tracking:
After sending the order, the customer will receive an e-mail with the tracking number of the delivery, so that it’s possible to track the delivery status at every stage of the parcel’s journey.
| Delivery Form | Delivery time | Cost |
|---|---|---|
| InPost Paczkomat® | Delivery within 1 – 3 working days | Free delivery |
| InPost Delivery Service | Delivery within 2 – 4 working days | Free delivery |
| DHL Delivery Service | Delivery within 2 – 4 working days | Free delivery |
| InPost Delivery Service | Delivery within 2 – 4 working days | 30 zł |
| DHL Delivery Service | Delivery within 2 – 4 working days | 35 zł |
* The delivery time and costs may vary depending on the parcel service companies’ conditions.
Payments Payment Forms
Payments
Available payment methods:
Bank transfer – the payment can be made directly to our bank account. The transfer data will be given at the checkout of the order.
Card payment – we support payments by credit and debit cards.
Online Payments – fast and safe transactions via payment platforms enabling an immediate posting of money.
Paypal – a well-known and reputed wallet
Transaction security:
We cooperate with certified payment operators, which ensures a high security level while making payments in our shop. Your data is always protected in accordance with applicable standards.Invoice:
We issue a VAT invoice on customer’s request. In order to receive the invoice, please mark the appropriate box while making an order or contact our customer support department.
We ensure a professional order support and flexible payment methods, so that you can use our shop in a comfortable, fast and safe way.
1. How long is the delivery time?
The delivery time is usually from 2 to 4 working days from the date of order confirmation.
2. Do you offer international shipping?
Yes, we offer international delivery. The delivery costs and time depend on the target location.
3. Which payment forms are accepted?
In order to make the shopping easier for our customers, we accept various payment forms. You can pay using a credit or debit card (Visa, MasterCard), a bank transfer or just pay cash on delivery. All transactions are secured to ensure the safety of your data. If you have any additional questions about the payment methods, please contact our customer support department.
4. Which parcel service companies deliver the parcels?
We cooperate with reputed logistics companies to ensure a fast and safe delivery of your orders. Our parcels are delivered by DHL, DPD or InPost. Thanks to the cooperation with this companies we can offer different delivery options, including express and standard delivery adapted to your needs. If you have questions about the delivery, please contact our customer support department.
5. How can I track my order?
After placing an order you will receive an e-mail with an order confirmation and a tracking number.
6. Can I return the product I purchased?
Yes, you have 14 days to return the purchased product, provided that it is in its original condition and packaging. Please contact our customer support department to initiate the return process.
7. What should I do in case of a lost parcel?
If your parcel has not been delivered within the estimated delivery time, please contact our customer support department. We will launch a thorough investigation regarding the lost parcel and cooperate with the carrier in order to locate it. If we confirm that the parcel is lost, we will offer a delivery of a new product or full reimbursement of the purchase costs. Our priority is to make sure that you will receive your order as soon as possible, without any additional inconvenience.
8. Can I receive a VAT invoice?
Yes, a VAT invoice is attached to every order. You can find it in the parcel with your order. If you need an additional copy of the VAT invoice, please contact our customer support department und we will send it to you electronically.
9. What is the expiry date of fenbendazole?
The expiry date of our products is about 2 years, depending on the lot number. If you store it tightly closed in a freezer, the expiry date may get significantly longer.
10. How should fenbendazole be stored?
Keep it in cool and dry place, far away from sunlight.